CRM and Customer Service for the Healthcare Industry
LOGIN Software is a dynamic team of 25 experienced SugarCRM consultants and developers. With many years of experience as a SugarCRM Advanced Partner, we can help you optimize your sales, marketing and service processes.
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Your Healthcare CRM and Customer Service Experts
We tailor our CRM solutions to your business processes. From design to development, we help you implement, automate, migrate data to, train, and roll out your CRM platform.
In the healthcare sector in particular, we help organizations and providers implement a healthcare CRM solution that is right for them. We customize your CRM to meet your unique needs and provide post go-live support to ensure your system always meets your current requirements.
Why is connected CRM so important?
No more siloed data! A non-networked CRM leads to process delays, data inconsistencies, and dissatisfied users. With a connected CRM, you have all the relevant data, processes, and teams in one system. Sales, marketing, and customer service can work together seamlessly and access it anytime-even on the road. With a 360-degree view of your customers, you can deliver personalized service and build loyalty throughout the customer journey.
Discover the benefits of a connected CRM for your healthcare business:
- 360-degree view of your patients or clients
- Customer & patient dialog at eye level
- Customized services for your customers & patients
- Effective collaboration between sales, marketing & customer service
- Strengthen customer loyalty & acquire new customers
- View the entire customer journey across all touchpoints at any time
- Simplify processes and save time for your staff
Privacy and Data Security
Privacy and data security play an important role in the healthcare industry, and we understand it. With on-premises solutions, you can maintain control of your customer and patient data while meeting privacy requirements. If you prefer, you can also host in the cloud, in a private cloud such as Hetzner Online or Amazon Webservices in Frankfurt. The important thing is that the choice is yours.
Case Study — Medical Society
UEG services its contacts with Sugar
The United European Gastroenterology (UEG) offers its newsletter subscribers, website users and committees target group-relevant information, training opportunities and the possibility of networking and collaboration with the help of the CRM system Sugar.
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LOGIN Templates and Add-ons
In addition to the basic components for sales, customer service and marketing, we use specially developed templates and add-ons that we adapt to your needs. This not only allows us to show you the system in detail at an early stage, but also saves time and money during implementation.
Integration Framework
We have our own integration framework for connecting external systems. This framework allows you to connect to external systems, such as your ERP, in a secure and cost-effective manner. You are free to define what data to synchronize, when and how.
Single sign-on for a better user experience
Single sign-on allows your customers, patients, or members to log in to multiple applications and Web sites with a single login. Different permissions can be managed and assigned through the CRM.
Event Management
Many of our clients offer events. Whether it is a workshop, seminar, training, or event, an event management system integrated into the CRM makes planning easier and allows for centralized event management. For your employees, this means time savings and less work.
As a company, you benefit from an enhanced 360-degree view of your customers or patients. You can see at a glance what training they have completed, what certifications they have earned, or what events they have attended. Get to know your customers better and provide them with more personalized service.
Online Appointments
Automate appointment assignment. With the LOGIN customer portal for online scheduling, appointments for your customers or patients in the CRM are automatically assigned to the right employee and the data is stored centrally.
Would you like to discuss your CRM project? We'd be happy to!
We look forward to your contact request.
Or contact us directly
Frank TjabenSenior Specialist CRM
login-software.netOur locations
Vienna
LOGIN EDV-Software, Beratung und Training GmbH,
Emil-Fucik-Gasse 1 / Top 2-11, 1100 ViennaMunich
LOGIN Software und Beratung Deutschland GmbH,
Baumkirchner Straße 4, D-81673 Munich