Sugar Serve -
the perfect solution for your
customer service
Sugar Serve - Delight your customers!
Empower your customer service and support agents to be more productive! Our CRM module Sugar Serve is a powerful and efficient software console that supports customer service and increases customer satisfaction.
Sugar Serve analyzes Service Level Agreement (SLA) information as well as case priorities and severity levels of customer requests. This means that all requests and tickets are intelligently prioritized according to customer value and can be handled quickly and efficiently by your customer service team. A clear dashboard helps you not only meet SLAs, but also measure success. At-a-glance reports and customer histories ensure that customer requests are handled effectively and to the highest satisfaction.
Seamless Outlook integration allows your agents to process emails directly from their familiar work environment and synchronize them with the CRM.
Sugar Serve - the benefits for your business
Increased productivity:
Your agents can work more efficiently thanks to intelligent prioritization of requests and tickets and automation through BPM (Business Process Management).
Improved SLA compliance:
The clarity of the dashboard and analysis of SLA information ensures that service level agreements are met.
Measure success:
The dashboard makes it possible to measure the success of SLAs, enabling companies to continuously improve their service quality.
Fast and accurate answers:
With reports and customer histories available at the touch of a button, support agents can respond quickly and accurately to customer inquiries.
Increase customer satisfaction and improve the customer experience:
Efficient and timely resolution of customer inquiries leads to higher customer satisfaction and loyalty. Self-service, which allows customers to get online help from a knowledge base (for both customers and agents), also helps.
Consistent standards and accelerated processes:
With Sugar Automate, you can set consistent standards and significantly accelerate your service processes, resulting in more consistent and efficient customer care.
The bottom line
Sugar Serve is the ideal solution for improving customer service and delighting your customers. By combining intelligent prioritization, automation, and seamless integration with existing systems such as Outlook, Sugar Serve significantly improves your customer service processes.
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The Sugar Serve customer service platform makes it easy to deliver quality service and customer satisfaction. It offers complete usability for service agents. And the clear display highlights the most frequently used or important functions. This ensures immediate access. In particular, the following functions are highlighted
- 360-degree customer view: all customer data, contracts and communication documents at a glance
- Clear service console with all important information at a glance (including the "expand and collapse" function of the dashlets)
- State-of-the-art ticket management
- Ability to prioritize support tickets based on SLAs
- More than 60 different reports available on demand
- Reminder functions (for contract renewals, quote follow-ups, etc.)
- Individual routing of workflows
- Business Center to store worldwide support hours
If you would like to optimize your customer service, we would be happy to advise you!
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Further Solutions
Sugar Sell
Make your sales more effective! Control the customer journey: Active control from prospect to customer. Professional customer data management and clear reporting included!